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This guide is for users who are unable to stream ITVX while connected to the VPN.

After each step, check whether the issue is fixed before proceeding to the next section.

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1. Change to a different VPN server location
2. Stream ITVX from your browser
3. Contact ExpressVPN Support

1. Change to a different VPN server location

If you are a UK user who is having issues streaming ITVX, try changing to these different VPN server locations in the following order:

  1. UK – East London
  2. UK – Docklands
  3. UK – London

If you are unsure how to change your VPN server location, you can find instructions for all of our apps below:

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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2. Stream ITVX from your browser

You can stream ITXV from your browser by going to https://www.itv.com/ and signing in using your ITVX account details.

If you are having issues streaming ITVX from your browser while connected to the VPN, try the following:

  1. Get the ExpressVPN browser extension (available for Windows, Mac, and Linux). To use the browser extension, you must also have the ExpressVPN app installed on your device.
  2. UK users should try connecting to these server locations in the following order:
    1. UK – East London
    2. UK – Docklands
    3. UK – London
  3. If problems persist, try signing out of your ITVX account and clearing your cache and cookies. To clear your cache and cookies on Chrome:
    1. Sign out of your ITVX account.
    2. Click Vertical ellipsis. in the top right-hand side of your Chrome browser window > Delete Browsing Data…
    3. Under Time range, select All time.
    4. Check the boxes for Cookies and other site data and Cached images and files.
    5. Click Delete data.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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3. Contact Support

If you are still unable to stream ITVX while connected to the VPN, contact the ExpressVPN Support Team anytime by clicking or tapping on the chat box at the bottom right-hand corner of your screen.

You can also email the team directly at: support@expressvpn.zendesk.com

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ExpressVPN is optimized to work with ITVX so you can enjoy online privacy and security all the time, without the VPN interfering. It should never be used as a means of copyright circumvention, which is strictly against our Terms of Service. As we cannot see or control what you do while connected to our VPN, you are responsible at all times for complying with our terms, the ITVX Terms of Use, and any applicable laws. Compliance requires you to be located in the UK while streaming ITVX with ExpressVPN.
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