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When connected to the ExpressVPN app, you may notice that the app occasionally contacts domains, websites, or URLs you do not recognize. This happens when the app is performing background checks. No actual connections to third-party websites are established.
If the ExpressVPN app encounters issues when trying to connect to a VPN server, it will perform a series of checks and diagnostics. As part of this process, the app may contact domains you do not recognize. No personally identifiable information or device information is sent to third parties at any time. Your information remains encrypted and protected.
ExpressVPN is committed to protecting your privacy and will not sell your personal information to third parties. For more details, learn about ExpressVPN’s privacy policy and policy towards logs.
Need help? Contact the ExpressVPN Support Team for immediate assistance.